RIGHT TO UNILATERAL TERMINATION OF THE CONTRACT
You can unilaterally terminate the contract within 14 days without giving a reason.

In order to be able to exercise the right to unilaterally terminate this contract, you must notify us of your decision to unilaterally terminate the contract before the expiration of the term, by means of an unequivocal statement sent by mail or e-mail, in which you will state your name and surname, address, telephone number, fax number or email address.

The deadline for unilateral termination is 14 days from the day when the goods that are the subject of the contract were handed over to you or to a third party designated by you, who is not the carrier.

Upon receipt of a request for unilateral termination of the contract, our delivery service will take over the goods as soon as possible, without delay.

If you unilaterally terminate this Agreement, we will return the money we received from you, minus the return costs, without delay, and no later than within 14 days from the day when we received the items that are the subject of said termination of the agreement.

In case he exercises his right, the buyer bears the cost of returning the goods.

The buyer also bears the cost of any decrease in the value of the goods (Article 77 of the ZZP); unpacked goods, lost documentation and parts, damage, use of goods and the like, except for what was necessary to determine the nature, characteristics and functionality of the goods. If the product is returned defective, with major damages or without parts I of the documentation and if the same is not delivered within a subsequent period of 8 days, it is considered that the buyer has not fulfilled his obligation to return the goods and the seller is not obliged to return the paid funds.

Liability for material defects

We resolve material deficiencies in accordance with the Obligatory Relations Act.

1.1. If he returns the unpackaged product in the original packaging, the buyer bears the costs of delivery and shipping, and the seller will return the entire paid purchase price for the product (excluding shipping costs).

1.2. If he returns an unpackaged product that he has not used and the original packaging, the buyer bears the costs of delivery and shipping, and the seller will return the paid purchase price for the product minus 50%.

1.3. If the product has been used, the seller is not obliged to return the paid funds. If the customer ordered a product that was ordered exclusively for him, there is no possibility of returning the product, except in the case of a product complaint.

The seller determines which category the returned product belongs to after the buyer returns it.
A product that is damaged and a product that does not have a warranty and all the related documentation that was in the product after it was taken over by the buyer, the seller has no obligation to take back in return, and has no obligation to return the paid purchase price.
In the event that the buyer orders goods and refuses to receive them, the seller has the right to ask the buyer for reimbursement of postal and handling costs.

RETURN AND EXCHANGE OF GOODS
Return or exchange of goods is possible if you have not removed the original labels from the ordered products and if you have the original boxes and bags in which the items were delivered. When returning equipment, clothes and shoes per box and bags, nothing must be pasted or written on, and the same goods must not be worn outside the house, because we will not accept such products for exchange or return.

(1) According to the Consumer Protection Act, Article 72, every consumer is able to terminate a contract concluded outside the business premises or concluded remotely within 14 days.

(2) In the case of concluding a contract of sale, the term referred to in paragraph 1 of this article begins to run from the day when the goods that are the subject of the contract are handed over to the consumer or a third person designated by the consumer, who is not the carrier.

The ordered products can be exchanged for the same product in a different size or another product (or products) within 14 days of receiving the package.

Also, if you wish, we can return the paid funds to your current account (when returning the package, attach the current account number, the name and surname of the person or a copy of the card). If you cancel your purchase before the package is sent and before your order is processed, and if you paid with a credit card, then the refund takes place by sending a request to the card company to cancel the transaction.

According to the Law on Consumer Protection, Article 76, the trader must return to the consumer everything he paid on the basis of the contract no later than 14 days from the day he received the notification of the consumer’s decision to terminate the contract in accordance with Article 74.

The cost of replacing the product is borne by the customer in the amount of EUR 10.00, which is the cost of returning the product (EUR 5.00) and the cost of sending the new product (EUR 5.00).

The cost of returning the product is borne by the customer in the amount of EUR 5.00.

Before any return or exchange of goods, please contact us at info@leone1947.hr

Monday-Friday from 09:00 – 16:00 h.

COMPLAINTS
In case of return of goods, the customer is obliged to send a justified complaint to Leoncino d.o.o. by e-mail, telephone or in writing.

The customer has the right to return the goods in the following cases:

• delivery of goods that were not ordered
  delivery of goods that have a fault or damage

When receiving the goods, it is up to the customer to check the correctness of the order. Please compare the received items with the invoice, if something is missing, immediately notify your delivery person, as we do not accept subsequent complaints.

In case of inability to deliver other goods, Leoncino d.o.o. will compensate the customer for the cost of returning the goods and the value of the goods that it is no longer able to deliver.

Advertised goods remain your property until full payment.

Within 30 days from the date of receipt of the written complaint to the Buyer, the Seller is obliged to replace the product or return the entire amount paid to the Buyer plus late interest, counting from the receipt of the written notice of termination of the contract.

Contact:
Leoncino d.o.o.
Hrvatske republike 17b, 31000 Osijek
e-mail: info@leone1947.hr